General
General
Which First Aid Course is right for me?
Choosing the right First Aid course depends on your needs and circumstances:
- CPR (HLTAID009): Should be renewed annually for everyone.
- Provide First Aid (HLTAID011): Recommended every 3 years.
- Remote First Aid (HLTAID013): Essential for those in the great outdoors or remote areas.
- Advanced First Aid and Pain Management: Great for those involved in weekend sports or high-risk environments.
- Advanced Resuscitation and Oxygen Therapy (HLTAID015): Ideal for those needing advanced life support skills.
- Occupational First Aid Skill Set: Suitable for workplace first aid officers.
- Electrical Supply Industry (ESI) First Aid or Low Voltage Rescue (LVR): Crucial for those working with electrical systems
-
Standard Mental Health First Aid: Important for those wanting to support mental health in their community or workplace.
Selecting the right course ensures you’re prepared for emergencies relevant to your lifestyle and work environment.
Are your courses nationally accredited?
Yes, Real Response is registered with the Australian Skills Quality Authority (ASQA) as a Registered Training Organisation (RTO45022).
We offer a variety of nationally accredited courses in First Aid and emergency response.
Additionally, we provide recognised programs such as Standard Mental Health First Aid (Mental Health First Aid Australia) and the First Responder Tactical Trauma Course (FRTTC), endorsed by the Committee for Tactical Emergency Casualty Care (TECC).
Our specialised bespoke programs are backed by over 10 years of experience in simulation-enhanced education.
How long is my certificate valid?
Generally, certificates like HLTAID009 Provide CPR, HLTAID015 Provide Advanced Resuscitation and Oxygen Therapy, and PUAFER005 Operate As Part Of An Emergency Control Organisation should be renewed annually.
Courses such as HLTAID011 Provide First Aid and other advanced first aid or chief warden courses have a maximum validity of 3 years.
This advice can vary by industry, and we recommend annual training for those in high-risk environments to ensure confidence in an emergency.
Where are the classes held?
We hold regular public First Aid courses in St Kilda and Geelong (VIC), Gladstone and Townsville (QLD), and Adelaide (SA). We also offer fully accredited virtual courses via video nationally. Additionally, we provide a wide range of courses onsite at your workplace anywhere in Australia.
Is CPR included in Provide First Aid?
Yes, if you are enrolled in HLTAID011 – Provide First Aid, it includes HLTAID009 Provide Cardiopulmonary Resuscitation.
What is simulation based first aid training?
Simulation-based first aid training at Real Response involves using realistic scenarios to replicate emergency situations. This training includes role-playing, moulage (realistic injury makeup), special effects, and simulated 000 calls to create an immersive learning environment. The goal is to prepare participants to handle real-life emergencies confidently and effectively. For more details, visit our simulation training page.
Public courses
Public Courses
Where are your public courses located?
Our public courses are held at various locations across Australia, including:
- St Kilda (head office)
- Geelong
- Gladstone
- Townsville
- Adelaide (University of Adelaide)
- Online via video conference anywhere in Australia
What’s the difference between a public course and an onsite course?
Public Course: These are scheduled courses held at our training centres in St Kilda, Geelong, Gladstone, and Townsville. They are open to anyone who wishes to enrol.
Onsite Course: These courses are conducted at your workplace or a location of your choice anywhere in Australia or even around the world. They can be tailored to meet the specific needs of your group and are ideal for organisations wanting to train multiple employees simultaneously.
Both options provide comprehensive and accredited training, but the choice depends on convenience and the specific needs of the participants.
How big are your classes?
Class sizes vary depending on the location and course, but generally, we have a maximum capacity of around 14-18 participants for most of our courses.
This ensures personalised guidance from our trainers. If you need more people trained onsite, we can structure the training to be cost-effective while maintaining the course quality.
Can I do the course online?
Yes, we offer nationally accredited first aid training completely online. You can find out more here.
Do you run Public courses?
Yes, we run regular public First Aid courses in multiple locations including St Kilda, Geelong, Gladstone, Townsville, and Adelaide. We also offer accredited virtual courses via video link nationally.
What is simulation based first aid training?
Simulation-based first aid training at Real Response involves using realistic scenarios to replicate emergency situations. This training includes role-playing, moulage (realistic injury makeup), special effects, and simulated 000 calls to create an immersive learning environment. The goal is to prepare participants to handle real-life emergencies confidently and effectively. For more details, visit our simulation training page.
Private courses
Private Courses
Are you offering onsite/private courses for groups?
Yes we offer private and/or onsite classes for groups of students. We would be more than happy to discuss onsite and private training options with you. Please contact us for further information on this.
Do you run onsite training?
Yes, that’s exactly what we do! We can come to your site anywhere in Australia or even around the world.
You can get a quick quote here. All our courses have a flat rate for up to 10 participants, with additional charges per person up to the maximum per trainer per course.
We offer a wide selection of courses that can be combined and adapted to meet your requirements.
How big are your classes?
Class sizes vary depending on the location and course, but generally, we have a maximum capacity of around 14-18 participants for most of our courses.
This ensures personalised guidance from our trainers. If you need more people trained onsite, we can structure the training to be cost-effective while maintaining the course quality.
Do you have minimum numbers?
Yes, all our onsite courses have a minimum charge for less than 10 participants to cover the trainer’s travel and time at your site in metropolitan areas. While you can have fewer than 10 participants, it is most cost-effective to have at least 10.
If you have significantly fewer participants and are located near one of our training centres, we offer many of the same courses with no minimums and often at a slightly lower cost per person.
What is simulation based first aid training?
Simulation-based first aid training at Real Response involves using realistic scenarios to replicate emergency situations. This training includes role-playing, moulage (realistic injury makeup), special effects, and simulated 000 calls to create an immersive learning environment. The goal is to prepare participants to handle real-life emergencies confidently and effectively. For more details, visit our simulation training page.
Booking on the website
Booking FAQs
Which LVR course should I do?
If you hold an electrical licence or can provide evidence of an electrical qualification, we recommend enrolling in the new UETDRMP007 – Perform rescue from a live low voltage panel. This course is tailored specifically for those with formal electrical training. If you do not have these qualifications, you can still enrol in UETDRRF004 – Perform rescue from a live LV panel. For a full explanation of these changes, please visit our detailed guide here.
What is the difference between your express/blended 3.25hr courses and the 7hr First Aid Course?
Our express/blended 3.25-hour First Aid Course is designed for those who prefer a more concise, face-to-face training session, complemented by an extensive online component. This format doubles the online work to ensure that all theoretical knowledge is covered beforehand, allowing the in-person session to focus intensively on simulations and assessments. This option is ideal for individuals who are refreshing their skills or are comfortable with independent online study.
In contrast, our comprehensive 7-hour First Aid Course is recommended for those who are new to first aid or have not undertaken a first aid course in a while. This course provides extensive face-to-face learning, with less online work required, ensuring that all participants receive thorough instruction in both the practical and theoretical aspects of first aid. This full-day format is particularly beneficial for first-time learners or those who prefer a more traditional learning environment.
Are there any prerequisites for the courses?
Most of our courses do not have prerequisites. The courses that do are listed below.
- UETDRMP007—Perform Rescue from a Live Low Voltage Panel (Find out about this prerequisite here),
- HLTAID015—Provide Advanced Resuscitation and Oxygen Therapy (Requires current HLTAID011—Provide First Aid)
- PUAEME008—Provide Pain Management (Requires current HLTAID011—Provide First Aid)
Do your courses have pre-course work?
Yes, many of our courses include online pre-course work that must be completed before attending. This allows us to cover much of the theoretical knowledge beforehand, ensuring you can dive straight into the hands-on learning and simulations our courses are known for.
Do you have any restrictions on who can complete a course?
While anyone can participate in our courses and receive an unaccredited certificate, there are some restrictions for those seeking nationally accredited certification due to the Australian Skills Quality Authority (ASQA) requirements. Consider the following when booking:
- You must be eligible to hold an Australian USI (Unique Student Identifier).
- You must be over the age of 16, or a parent, guardian, or responsible adult must attend the course with you.
- You must be physically able to complete the required assessments, such as performing CPR on the floor for 2 minutes.
- You must be able to complete any online pre-course work.
- You must be fluent in English or have access to an interpreter.
If you have any questions or need specific information, please email us at support@realresponse.com.au or call 1300 744 980, and we will be happy to help.
I have a promo/discount/coupon code where do I use it?
When you get to the “Confirmation and payment” screen you will see “Do you have an access code? Click here to enter it” This is where you enter it.
Why do you have a course listed but no upcoming dates?
Some courses, like Standard Mental Health First Aid or First Responder Tactical Trauma, are run infrequently due to trainer availability and low public attendance. If you are interested in taking a course, get in touch via our Contact Us page.
I have a group I want to enrol into a public course but there’s not enough places.
Our courses have a maximum capacity of 12 (online), 14 (express), and 18 (standard) participants. Our operations team manually manages these capacities in our Student Management System. If our booking system indicates that there are not enough available places, please contact us at 1300 744 980 or support@realresponse.com.au. We may be able to accommodate your group or offer an alternative solution.
What are your cancellation terms?
You can find our cancellation, modification and refund policy here.
I am having trouble booking on the website.
If you are having problems booking on the website, please contact our operations team on 1300 744 980. We will either process your booking manually or help you navigate the website.
Where are your public courses located?
Our public courses are held at various locations across Australia, including:
- St Kilda (head office)
- Geelong
- Gladstone
- Townsville
- Adelaide (University of Adelaide)
- Online via video conference anywhere in Australia
Are there breaks during the course?
Yes. There are short breaks throughout and also a lunch break.
How long after the course will I receive my certificate?
Generally certificates are issued the next business day following your course. RTOs have 30 days following a course to issue certificates. You can apply to have your certificate expedited if required.
What’s the difference between a public course and an onsite course?
Public Course: These are scheduled courses held at our training centres in St Kilda, Geelong, Gladstone, and Townsville. They are open to anyone who wishes to enrol.
Onsite Course: These courses are conducted at your workplace or a location of your choice anywhere in Australia or even around the world. They can be tailored to meet the specific needs of your group and are ideal for organisations wanting to train multiple employees simultaneously.
Both options provide comprehensive and accredited training, but the choice depends on convenience and the specific needs of the participants.
Online First Aid Courses
Online First Aid Course
What equipment do I need for the course?
You’ll need an internet-connected device with a camera (preferably a laptop or tablet) and a space around 1x2m for CPR demonstrations. All necessary First Aid equipment will be sent to you via Australia Post. If possible, having a second person to assist with demonstrations can be beneficial.
How is the course equipment delivered?
We deliver all course equipment through Australia Post, complete with tracking information. Equipment generally arrives the day before your course.
Can someone else participate in the course with me?
Absolutely, it’s even recommended. However, each participant must register and pay to receive their own certification.
Is the course live or can I take it at my convenience?
The course is live and interactive, facilitated via video call at a set time. There is also pre-course online learning that can be completed anytime up until at least 12 hours before the class.
Can I pick up the course equipment?
To simplify our operations, we’ve decided to deliver all equipment directly to you. Hence, pick-ups are no longer available.
What if I don’t receive my equipment on time?
On rare occasions, if you haven’t received your equipment before your class, please call 1300 744 980 before your course to be advised on the best options available to you. You may be asked to attend the class as scheduled and complete the assessment later, or be offered to reschedule your class for a date later in the week.
Does every participant need a device?
While it’s recommended for each participant to have a device, we require a minimum of one device for every two participants.
Do you conduct simulations like in face-to-face sessions?
While we can’t replicate face-to-face simulations exactly, we aim to make the scenarios in our online courses as relevant and engaging as possible based on the experiences of our participants.
Do I need to return the course equipment?
Yes, you’ll be provided with a reply paid Australia Post satchel to return your equipment. Just pack up the equipment and drop it off at a post office or box. Please note that failure to return the equipment will result in a $200 fee.
What happens if I experience technical difficulties during the course?
We understand that technical issues can occur. We recommend logging in 15 minutes prior to your course to test your connection. Please call 1300 744 980 before your course and our operations team will do their best to help you resolve any issues. If you’re unable to complete the course due to technical problems, we’ll assist you in rescheduling.
Is there a test or exam at the end of the course?
Yes, the course involves both practical and knowledge-based assessments. However, you’ll be fully supported by our trainer throughout, ensuring you can complete these effectively.
Can I get my certificate today?
Certificates are issued upon successful completion of the course and return of the equipment. While we aim for quick turnaround, please allow a few days for processing and issuance.
What if I need to cancel or reschedule my course?
We understand that situations can arise. Please refer to our cancellation and rescheduling policy for detailed information.
Are the online courses as effective as the in-person courses?
Yes, our online courses are designed to deliver the same high-quality instruction and hands-on learning experience as our in-person courses.
Are the virtual first aid courses nationally accredited?
Yes, all our online first aid courses are Nationally Accredited. We are a registered training organisation RTO – 45022. Students who are deemed competent will be awarded a Nationally Accredited certificate.
Real Response Locations
Location FAQs
What courses are available at the St Kilda headquarters?
At our St Kilda HQ, we offer a wide range of courses including; Provide CPR, Provide First Aid, Mental Health First Aid, Tactical Medicine, and advanced skill sets. Check our website or contact us for the latest schedule and availability.
Do you run public training in Adelaide?
We do run regular public training sessions most weeks out of the University of Adelaide; we also offer nationally accredited online courses in HLTAID009 Provide CPR, HLTAID011 Provide First Aid, and HLTAID012 Provide First Aid in an Education and Care Setting. With equipment delivered to your door and a live video session with one of our experienced trainers. You can find out more about our online first aid courses here.
Do you have an office in Adelaide?
No, we do not currently have an office in Adelaide. However, we run public First Aid Courses most weeks out of the University of Adelaide and have a team of trainers available throughout South Australia who can provide First Aid and Emergency Response training services.
Do you run public training in Brisbane?
Unfortunately, at this time, we do not run regular public training sessions in Brisbane; however, we do offer nationally accredited online courses in HLTAID009 Provide CPR, HLTAID011 Provide First Aid, and HLTAID012 Provide First Aid in an Education and Care Setting. With equipment delivered to your door and a live video session with one of our experienced trainers. You can find out more about our online first aid courses here.
Do you have an office in Brisbane?
No, we do not currently have an office in Brisbane. However, we have a team of trainers available throughout Queensland who can provide First Aid and Emergency Response training services.
Do you run public training in Canberra?
Unfortunately, at this time, we do not run regular public training sessions in Canberra; however, we do offer nationally accredited online courses in HLTAID009 Provide CPR, HLTAID011 Provide First Aid, and HLTAID012 Provide First Aid in an Education and Care Setting. With equipment delivered to your door and a live video session with one of our experienced trainers. You can find out more about our online first aid courses here.
Do you have an office in Canberra?
No, we do not currently have an office in Canberra. However, we have a team of permanent trainers available in the ACT who can provide emergency response training services.
I’ve previously attended courses with Safety First Aid. Will my certifications still be valid?
Absolutely! All certifications issued by Safety First Aid remain valid up to their expiration date. Real Response, as a Registered Training Organisation, recognises and upholds these certifications. If you’re looking to renew or upgrade your certification, we’re here to assist you with the process.
Who will be conducting the training sessions in Townsville?
With the transition to Real Response, training sessions in Townsville will be conducted by a new team of trainers. Our trainers are experienced professionals with backgrounds as emergency responders, such as Paramedics, Nurses, and ex-military medics. Their real-world experience ensures that learners receive authentic and practical training.
Will the courses offered in Townsville be different now?
While we will be offering the same course types as Safety First Aid, the training experience will be enhanced with Real Response’s signature simulation-based approach. This means that our courses might be slightly longer in duration, include additional precourse work and more hands-on practical learning. Our aim is to provide an immersive and effective training experience for all participants.
What has changed with Safety First Aid in Townsville
Safety First Aid in Townsville is now a part of the Real Response family. While the name and team have changed, our commitment to providing top-quality first aid training remains the same. We’re excited to introduce new training methods and courses, all while preserving the essence of what made Safety First Aid a trusted name in the community.
What are the facilities like at the St Kilda HQ?
Our St Kilda facility is equipped with a state-of-the-art Simulation Room that we use to create realistic scenarios using moulage, lights, sounds, and smoke to enhance training.
What is BlueRoomXR and how is it related to the training at St Kilda HQ?
BlueRoomXRÂ is our cutting-edge mixed-reality training platform, developed right here at our St Kilda HQ. It allows for immersive, hands-on skill development in simulated environments, ideal for scenarios that are difficult or dangerous to replicate in real life. While our traditional training courses at St Kilda do not currently incorporate this technology, interested parties can experience it firsthand in our onsite demonstration space.
Do you have more information about your St Kilda Office?
If you are attending an upcoming public course or meeting at our St Kilda head Office here is a detailed guide of how to get here and where to go.
Do you also offer courses in regional New South Wales?
Yes, we offer courses in regional New South Wales. Our experienced trainers can deliver private group training all around Australia. Additionally, our online courses are accessible from anywhere, allowing you to gain essential skills and knowledge regardless of your location. For more information or to book a session, please contact us here.
Do you have an office in Sydney?
We currently do not have a permanent office location in Sydney. However, we have a number of staff located in and around Sydney, enabling us to deliver high-quality training services throughout the region. Whether you are interested in our online courses or private group training, our team is readily available to meet your needs.
What types of private group classes do you offer in Sydney?
We offer a wide range of private group classes in Sydney, including nationally accredited courses in first aid, fire response, and electrical rescue. Additionally, we provide bespoke training solutions that combine various units and specialised courses in tactical medicine, mental health, and organisational emergency management. Enquire about our private group classes here.
Do you offer public training in Sydney?
We do not currently run face-to-face public training in Sydney; however, we do offer nationally accredited online courses in HLTAID009 Provide CPR, HLTAID011 Provide First Aid, and HLTAID012 Provide First Aid in an Education and Care Setting. With equipment delivered to your door and a live video session with one of our experienced trainers. You can find out more about our online first aid courses here.
Do you also offer courses in regional Queensland?
In addition to our training centres in Gladstone and Townsville, we also offer private courses across regional Queensland. Our experienced trainers can deliver private group training all around Australia. Additionally, our online courses are accessible from anywhere, allowing you to gain essential skills and knowledge regardless of your location. For more information or to book a session, please contact us here.
Which LVR course should I do?
If you hold an electrical licence or can provide evidence of an electrical qualification, we recommend enrolling in the new UETDRMP007 – Perform rescue from a live low voltage panel. This course is tailored specifically for those with formal electrical training. If you do not have these qualifications, you can still enrol in UETDRRF004 – Perform rescue from a live LV panel. For a full explanation of these changes, please visit our detailed guide here.
Do you sell and service first aid kits?
Unfortunately, we no longer sell or service first aid kits at our Gladstone location.
What is the difference between your express/blended 3.25hr courses and the 7hr First Aid Course?
Our express/blended 3.25-hour First Aid Course is designed for those who prefer a more concise, face-to-face training session, complemented by an extensive online component. This format doubles the online work to ensure that all theoretical knowledge is covered beforehand, allowing the in-person session to focus intensively on simulations and assessments. This option is ideal for individuals who are refreshing their skills or are comfortable with independent online study.
In contrast, our comprehensive 7-hour First Aid Course is recommended for those who are new to first aid or have not undertaken a first aid course in a while. This course provides extensive face-to-face learning, with less online work required, ensuring that all participants receive thorough instruction in both the practical and theoretical aspects of first aid. This full-day format is particularly beneficial for first-time learners or those who prefer a more traditional learning environment.
Do you provide first aid kit servicing and replenishing?
Unfortunately, we no longer offer first aid kit servicing or product sales.Â
Are you offering onsite/private courses for groups?
Yes we offer private and/or onsite classes for groups of students. We would be more than happy to discuss onsite and private training options with you. Please contact us for further information on this.
Do you train in Colac?
We don’t currently offer public courses in Colac however we do have virtual courses which can be done from home or public face to face courses in Geelong.
What’s Real Response and what happened to Geelong First Aid?
Real Response is a specialist training company that was founded in 2014. In 2019 Geelong First Aid joined Real Response. Geelong First Aid is still the same training company that people have relied on for many years but it now offers a broader range of services and can offer training anywhere in Australia.
USI (Unique Student Identifier) Help
USI FAQ
Why do you want my USI before my training?
In order to make the certification process run more smoothly, Real Response requires your USI before your training date so that any issues with this element of registration can be resolved before the session.
Will my USI be on my certificate?
No, legally your USI cannot be included on your certificate.
I am a uni student and already have a student number, do I need a USI?
Yes, your student number is individual to your university and does not link to the USI system. You will need to create a USI.
I got married and need to change my USI details to match my legal name. How do I do this?
You will need to follow the process laid out on the usi.gov.au website. See here.
Why is my USI unverifiable?
Real Response requires three bits of information to verify a USI.
- Legal first and last names as used to create the USI
- DOB
- The actual USI
If you provide any details on registration that do not exactly match those used to create your USI, Real Response will not be able to verify your USI. See here.
Why can’t Real Response access my USI information?
Your USI is a personal identifier, like a Medicare number or Social Security numbers. Registered Training Organisations only have a limited access to USI details. All Student Management Systems used by RTOs must connect to the USI system so USI verification can be immediate, but this connection is only one way, meaning we cannot draw information from the USI system onto your student profile.
I don’t know if I have a USI/I can’t remember my USI. What do I do?
The usi.gov.au website provides support to identify missing USIs. See here.
I am not Australian, do I need a USI?
Anyone who does accredited training in Australia has to have a USI. You will need to register as an ‘International Student’. See here.
Can someone else make my USI for me?
You can give your employer or RTO permission to create a USI for you. Real Response as a Registered Training Organisation, are more than happy to create a USI for you, however as we run short courses, the course cost will increase due to the administration required for this process.
How do I get a USI?
You need to go to the usi.gov.au website and follow the steps provided. This will also require you to provide a legal form of identification and personal details.
What does a USI do for me?
Your training will be logged on your own, personal, USI portal. You can refer to this portal for details of training previously completed.
Why do I need a USI?
The government requires all accredited course students to have a USI so their training can be logged on the USI system and research can be conducted based off training completed. If you choose not to get a USI, you can still be certified, but Real Response, as a Registered Training Organisation (RTOs), cannot provide you with a certificate.
I am not a student, do I need a USI?
For the purposes of accredited training you are considered a ‘student’ by the government. Therefore you must have a USI if you wish to get a certificate, no matter how old or young you are, or where you are from.
What is a USI?
USI stands for Unique Student Identifier. It is an Australian Government initiative which is used to register all accredited training conducted within Australia on one database. More information can be found here.